Business Operations Manager LinkedIn Profile: Lucy Rochford Lucy Rochford is Business Operations Manager at Frequency Telecom, bringing more than 11 years of experience across customer service, sales support, key account management and business operations within the telecommunications industry. Her broad experience across the business gives her a strong understanding of both customer requirements and the operational processes needed to support long-term growth. Since joining Frequency Telecom in 2014, Lucy has progressed through several roles, including Customer Service Administrator, UK Sales Support, Customer Service Manager and Channel Manager for Key Accounts. This progression has given her detailed knowledge of the business, its customers and the internal processes that support effective day-to-day operations. Over the course of her career at Frequency, Lucy has built experience across customer service, account support, commercial operations and process improvement. Her varied background enables her to take a well-rounded approach to business operations, combining practical experience with a strong understanding of customer expectations and commercial priorities. As Business Operations Manager, Lucy focuses on improving processes, strengthening collaboration across teams, enhancing customer experience and supporting commercial performance across the business. Her role is centred on helping Frequency Telecom operate efficiently and effectively, while supporting continued growth. Lucy is passionate about developing practical, scalable solutions that improve productivity and profitability. Known for her strategic thinking, strong leadership and results-driven approach, she plays an important role in helping Frequency Telecom deliver mobile connectivity solutions and accessories to customers across the UK, Europe and beyond. Lucy uses the Eiger North MagSafe/Qi2 Case with her Apple iPhone 17. She likes that it offers dependable everyday protection while also providing the convenience of MagSafe/Qi2 compatibility for charging and accessories. The case is a practical choice for day-to-day use, helping protect the device while maintaining a clean, professional look. Lucy pairs her case with the Eiger Mountain Glass CLEAR EDGE Ultra Screen Protector on her Apple iPhone 17. She likes that it provides strong screen protection while maintaining a clear display and smooth everyday usability. The screen protector helps add reassurance against scratches and daily wear, making it a practical addition to her phone setup. View the Eiger Mountain Glass CLEAR EDGE Ultra Screen Protector on Eiger Protection 
Role and experience
What Lucy does at Frequency
Product choices
Case of choice - Eiger North MagSafe/Qi2
Screen protector of choice - Eiger Mountain Glass CLEAR EDGE Ultra
Established 24 Years
20m Units Sold
Worldwide Distribution
500+ Corporate Clients