Joe Rogers

Role and experience

Joe has a strong background in customer service and sales, having worked in a variety of client-facing roles across different sectors. He joined Frequency Telecom in 2022 as a Customer Service Adviser, managing customer enquiries and online sales.

After demonstrating strong communication skills and a natural flair for sales, Joe progressed into the role of Sales Support Executive in 2025. In this role, he took ownership of his own sales pipeline and revenue targets, while continuing to support customers and colleagues across a wide range of sales and service requirements.

What Joe does at Frequency

As Sales Support Executive, Joe manages incoming sales leads through telephone calls and website enquiries. He is responsible for accurately recording enquiries in NetSuite, advising customers on suitable mobile signal boosting solutions and helping guide them through the sales process in a clear and efficient way.

Joe also works closely with Frequency’s certified partners and installers, assisting with project requirements and processing orders for their clients. Alongside this, he provides administrative support to the wider sales team, including raising purchase orders and sales orders.

In addition, Joe helps to ensure B2C orders from our Eiger and signal booster websites are processed correctly within our systems, while also supporting order processing for corporate customers. He responds promptly to customer enquiries, helping resolve issues and complaints efficiently while maintaining a high standard of customer service.

Product choices

Case of choice - Eiger North Folio

Joe uses the Eiger North Folio Case with his Apple iPhone 13 because it provides excellent all-round protection. The sturdy design helps protect his phone from everyday knocks and drops, while the folio cover also protects the screen when the case is closed.

View the Eiger North Folio Case on Eiger Protection