Question Who are Frequency Telecom?
Answer

Frequency Telecom are a market-leading design manufacturer, master distributor, and solution provider of mobile phone accessories and signal boosters.

Question Where are you based?
Answer

We are based in the UK and in Germany:

Our UK Head Office is
Frequency Telecom
Emerald House, 14 East Street, Epsom, Surrey, KT17 1HS

Distribution Centre
Unit C, Longmead Business Centre, Blenheim Road, Epsom, Surrey, KT19 9QQ

Germany Office
Frequency Telecom
c/o Regus Bonn FGS Campus, Fritz-Schäffer-Straße 1, 53113 Bonn

Question I noticed a website error?
Answer

Please contact our customer service team who will be able to pass this onto our IT team.

 

Question What brands do you sell?
Answer

We currently work with the following brands: 

Eiger, Case FortyFour, Fuji, Joy, Cel-Fi by  Nextivity, MAKO, Armor- X 

If you would like to work with us, please contact our team at [email protected] 

Question How do I send my feedback?
Answer

We continuously strive to improve our products and processes. Much we’d love to know how well we have done, we’d appreciate if you can let us know if we haven’t met your expectations. Please contact our team. We endeavour to find a resolution in the soonest possible time.

Question Do you have any job vacancies?
Answer

Our vacancies are published on our website as well as on our LinkedIn page.

Question Marketing and PR enquiry
Answer

For any media or marketing-related enquiry, please contact us on

[email protected] 

Question I can’t find the product I am looking for.
Answer

If you have searched our website and can’t find the product you need, please contact us. We are happy to discuss your requirements.

Question How do I create an account?
Answer

You can create an account by filling out our account (hyperlink to account page) form with all relevant details.

Question I’ve forgotten my password
Answer

Please click on ‘forgot my password’ and follow the instructions. Alternatively, contact us. Our team will be happy to help you reset your account.

Question How can I track my order? How long does delivery take? Can I choose my courier?
Answer

You can log on to your account to track the progress of your order.

Question Where can my order be delivered to?
Answer
Question What is your online return policy?
Answer

If you wish to return your order, please contact our customer service team.

Question My order is damaged / missing / lost in transit
Answer

If you have experienced any issues with your order please get in touch with our customer service team who will be able to assist.

Question I haven’t received my order, what should I do?
Answer

If you haven’t received the order by the expected delivery time please contact our customer service team who will advise the best course of action.

Question How do I make a purchase?
Answer

To make a purchase you have two options; 

  1. For
Question What payments do you accept?
Answer
Question When will my payment method be charged?
Answer
Question How do I place an order via an invoice?
Answer
Question How long does it take for a refund to be issued?
Answer
Question How do I order a Signal Booster?
Answer

You can purchase Cel-Fi Go and Solo units online. Please contact our sales team Cel-Fi Quatra solutions. Our very experienced team will need to organise a site survey before advising you on the appropriate solution.

Question How do I know what is the best signal solution for me?
Answer

All our product descriptions include our product features, coverage and type of installation. However, if you are unsure, please contact us. Our experienced team is always here discuss your requirements and recommend the most suitable solution.  

Question Why do you need to conduct a site survey for a particular Cel-Fi Signal Booster?
Answer

A site survey enables us to accurately decide the best place to install a signal solution to get maximum coverage.

Question Can I have access to marketing material?
Answer

Yes, Within your trade account you’ll be able to download the marketing materials and images of our products. You’ll be able to download png files on a transparent background giving you creative freedom.

Question How do I become a reseller?
Answer

Our resellers enjoy a wide range of benefits. Once you have filled out the application form with all the required information. One of our team will get in touch with you.

Question Do you offer bespoke products?
Answer

Please contact our team on [email protected] or call +44 (0)20 8397 2222 (UK) or +49 (0)228 9293 9132 (Germany Office) 

Question How do I send you a case study?
Answer

We would love to know how you resolved a pressing business issue by improving their mobile signal or meeting their accessories requirements. Send us your case studies to [email protected] 

Question What is Cel-Fi?
Answer

Cel-Fi is a Mobile signal booster solution that improves weak or non-existent mobile signal in an in-building or in-vehicle environment

Question What makes Cel-Fi so different from other signal boosters?
Answer

Cel-Fi is Ofcom licence exempt, meaning it fully complies with Ofcom Mobile Repeater regulations and can be installed without the need for a network operator licence. Cel-Fi is also operator approved unlike other signal boosters

Question Why are other signal booster illegal
Answer

Signal boosters are illegal if they do not fully comply with Ofcom Mobile Repeater Exemption Regulation 2022

Question Does the Cel-Fi work for multiple networks?
Answer

Yes. Following an update to regulations brought in by Ofcom in June 2022, multi-operator repeaters are now permitted in the UK.

The Cel-Fi QUATRA 4000e is Cel-Fi's multi-operator offering, with a single Network Unit (NU) able to boost up to four networks simultaneously.

Whilst the rest of the Cel-Fi range can only boost a single network at one time, it is possible to change the operator using the Cel-Fi Wave™ mobile app, should your provider change in the future.

 

 

Question Is it legal to use any signal boosters?
Answer

No, unless the signal booster used is proven to be Ofcom licence exempt under UK law 

Question Does the Cel-Fi support 5G services?
Answer

Yes, Cel-Fi support 5G services as well as 3G & 4G mobile technologies 

Question Does Cel-Fi support voice and data or data only?
Answer

Cel-Fi re-broadcasts all mobile services available within the licence exemption frequency spectrum including voice and data services

Question What coverage can I expect from a Cel-Fi system?
Answer

Cel-Fi system can boost signal from 100m2 to 25,000m2 and beyond 

Question Is Cel-Fi network operator specific?
Answer

Yes, Cel-Fi signal boosters are network operator specific

Question Can you change networks with Cel-Fi?
Answer

Yes, using the Cel-Fi WAVE tool, Cel-Fi signal boosters can be re-programmed to a different network operator

Question Can Cel-Fi boost the signal of multiple cellular networks at once?
Answer

Cel-Fi provider specific boosters can boost multiple network simultaneously