What are cookies?
A “cookie” is a piece of information, like a tag, that’s stored on your computer, tablet or phone when you visit a website. It can help identify your device – like your PC or mobile phone – whenever you visit that website.
They are used by most major websites including Frequency. To make the best use of our website, on whichever device you use, you’ll need to make sure your web browser is set to accept cookies.
What are cookies used for?
- give you a better online experience
- allow you to set personal preferences
- protect your security
- measure and improve our service
- work with partners and measure marketing
So what information is kept by the cookie?
A cookie will typically hold:
- the name of the website that it has come from
- how long the cookie will stay on your computer or phone
- a value – usually a randomly generated unique number
How long do cookies stay on my computer?
Session cookies – these only last until you close your browser. They are not stored on your hard drive. They are usually used to track the pages that you visit so that information can be customised for you for that visit.
Persistent cookies – these are stored on your hard drive until you delete them or they reach their expiry date. These may, for example, be used to remember your preferences when you use the site.
How do cookies affect my privacy?
You can visit our website without revealing any personal information.
We protect your personal information very carefully. The security and safety of your personal information is very important to us.
We may ask you for personal information so you can buy something from our shop, for security reasons or so you can use our services.
Cookies are used for a variety of things that help improve your online experience. If you’re shopping in the Frequency shop and have put something in your basket a cookie will make sure that the item stays in your basket when you move to a different page and then on to the checkout.
Other ways we make our online service easier to use include using cookies that:
- make login faster by remembering your customer details
- make the page load quickly by sharing the workload across computers
- give you access to self-help information and our live chat
- make sure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using
Cookies can help give you content that matches your preferences. We might give you relevant offers because we know what other offers you liked. They also allow you to customise a page.
Safety and security
Some cookies help make sure your information is secure when using our services while keeping our forms and shopping site easy to use.
Improving our service
To make sure you don’t see particular adverts or announcements too many times we use a cookie to limit their frequency.
What can I do to manage cookie stored on my computer or phone?
Most PCs automatically accept them but you can change your browser settings to restrict, block or delete cookies if you want. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. Many browsers have universal privacy settings for you to choose from.
Help on how to set and customise your cookie settings for your browser
How to manage cookies in Internet Explorer
Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.
How to manage cookies in Chrome
Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.
How to manage cookies in Opera
You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies
How to manage cookies in Safari
Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.
To manage cookies on your mobile phone please consult your manual or handbook.
What happens if I don’t accept cookies?
If you decline cookies, some aspects of the Frequency Telecom site may not work on your computer or mobile phone and you may not be able to access areas you want on the website. For this reason we recommend that you accept cookies.
What are Flash cookies and how are they different?
Some websites use Adobe Flash Player to deliver video content and other services. Local Shared Objects – or Flash Cookies as they are usually known – help provide features that let you start looking at a video from where you stopped previously or saving your preferences. They are stored on your computer in the same way as other cookies, but you can’t manage them with your browser in the same way.
If you want to delete or disable Flash cookies you can find out how on the Adobe website. But if you disable these cookies it may affect the features available to you on Flash-based applications like some video.
What happens if I delete my cookies?
If you delete all your cookies you will have to update your preferences with us again and some aspects of our site may not work.
What happens if I change computers or mobile?
If you use a different device, computer profile or browser you will have to tell us your preferences again.
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org.
We can’t be responsible for the content of external websites.
What cookies we use?
Google Analytics [__utma]
Identifying Unique Visitors
Each unique browser that visits a page on our site is provided with a unique ID via the ‘__utma’ cookie. In this way, subsequent visits to our website via the same browser are recorded as belonging to the same (unique) visitor. Thus, if a person interacted with our website using both Firefox and Internet Explorer, the Analytics reports would track this activity under two unique visitors. Similarly if the same browser were used by two different visitors, but with a separate computer account for each, the activity would be recorded under two unique visitor IDs. On the other hand, if the browser happens to be used by two different people sharing the same computer account, one unique visitor ID is recorded, even though two unique individuals accessed the site.
Google Analytics [__utmz]
Tracking Traffic Sources & Navigation
When visitors reach our site via a search engine result, a direct link, or an ad that links to your page, Google Analytics stores the type of referral information in a cookie. The parameters in the cookie value string are parsed and sent in the GIF Request (in the utmcc variable). The expiration date for the cookie is set as 6 months into the future. This cookie gets updated with each subsequent page view to your site; thus it is used to determine visitor navigation within your site.
Google Analytics [__utmc] & [__utmb]
Determining Visitor Session
The Google Analytics tracking for ga.js uses two cookies to establish a session. If either of these two cookies are absent, further activity by the user initiates the start of a new session.
The jssCustomer cookie dispensed by us allows the frequencytelecom.co.uk website to identify a valid existing customer, general guest or user that is registered and has logged in. We can then allow entry to the registered user section, customise their shopping or general browsing experience with relevant features and personalised data. For more details about how we use collected data please see this link.
Frequency Cart Session Data
The frequencycart cookie that we dispense is only given to registered, logged-in members and will aid the shopping journey by saving shopping cart product data and storing cart contents for easy retrieval. If a customer decides to leave the website while a cart contains items then upon the customers return the shopping cart contents will not be lost.
Frequency Traffic Source
The frequency traffic source cookie that we dispense is used to track if you arrived at our website via one of our advertising campaigns. It will last for three months and holds the unique ID code of the advertising campaign.